MODTP Coordinator

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.DOFs Mayors Office of Deed Theft Prevention (MODTP), located within the NYC Department of Finance (DOF) and reports directly to the Commissioner of Finance and the NYC Mayors Office. The office is responsible for identifying emerging deed theft trends throughout New York City, coordinating outreach and education efforts, assisting residents with navigating available resources and facilitating referrals to appropriate legal and investigative partners.MODTP is seeking a MODTP Coordinator to support community development programs, intake coordination, community outreach, and administrative operations associated with deed theft prevention initiative citywide. The ideal candidate will play a key role in assisting residents, coordinating with partnered agencies and legal service providers.Reporting to the Director of MODTP, the selected candidates duties and responsibilities will include, but are not limited to the following: - Conduct intake interviews and gather relevant documentation from residents contacting MODTP.- Coordinate meetings, maintain calendars, and support office operation and special projects- Respond to calls, emails, online inquiries and correspondence in a professional and timely manner Coordinate referrals to appropriate agencies, legal service providers and community partners, including the New York State Attorney Generals Office, the NYC Sheriffs Office and other participating organizations.- Assist with tracking cases, maintaining records, monitoring the status of homeowners referrals, and follow- up activities.- Assist the Director, Deputy Director, and Ombudsperson with required tasks.- Assist with Planning, implementing, coordinating, monitoring and/or evaluating programs and processes providing important community services to homeowners.- Assist with intakes and customer complaints to assist in the referral process.- Support community outreach initiatives, and informational sessions related to deed theft prevention and homeowners awareness.- Prepare spreadsheets, reports, memos, and briefing materials as needed.- Perform other duties as assigned.Additional Information:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.