Sonepar
Charleston, SC
Own Your Expertise and Your Future
Our people are the heart of our company. We trust in their
skills and qualities and give them the tools they need to advance their careers
within the Sonepar family. We value bold thinkers
who are excited to take on challenging tasks, and we encourage associates to
pursue their passions. In our organization, you have the opportunity to choose
from a wide variety of job roles and learn whatever part of the business
interests you most. We are
always looking to expand our teams to continue serving our customers and
growing our business.
Global Reach, Local Touch
At Sonepar, we are “Powered by Difference.” Instead of a
one-size-fits-all mentality, we celebrate creative, diverse approaches and
adapt to local markets around the world. That means you get to work for a
company with a global reach, while still feeling part of a local family where
you can make your mark.
About Sonepar USA
Sonepar USA is an independent, family-owned business with
global market leadership in the B-to-B distribution of electrical, industrial
and safety products, services, and solutions. It is a proud member of the
Sonepar Group, the world's largest electrical distributor. Sonepar entered the
US in 1998 and has continued to grow due to strategic acquisitions and organic
growth. Today, Sonepar serves the market through a network of companies with
over 400 locations nationwide. For more information, visit soneparusa.com
Job Specifications
Irving, TX
a month ago
Last Jobs You Viewed
Customer Service Representative
There’s a Place for You at Summit Electric Supply.
A career at Summit Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building – you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.
Being “Powered by Difference” means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
Title: Customer Service Representative (CSR)
Reports to: CSR Supervisor, Operations Manager or Service Center Manager
Customers served: External -- Customers, vendors, manufacturers’ representatives, and other suppliers. Internal – Summit’s warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager
Role Summary
The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
- Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
- Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
- Assist customers over the phone or via internet with orders, quotations, and product questions
- Negotiate profitable pricing with both customers and suppliers
- Proactively follow up on customer orders, challenges, and needs
- Resolve customer concerns and issues as efficiently and effectively as possible
- Assist counter and warehouse associates as needed
Essential Qualifications and Experience
- Excellent interpersonal and communication skills, both oral and written
- Time management – ability to organize and manage multiple priorities and meet deadlines
- Flexibility – ability to effectively adapt to change
- High school diploma or GED
Beneficial Skills and Experience
- Ability to perform duties with minimal supervision
- Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
- 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
- Consistent sitting for hours at a time
- Consistent use of keyboard and mouse
- Must be able to lift 5 pounds on a regular and consistent basis
- Ability to climb stairs on occasion
- Majority of job is located inside office during regular office hours of operation
Direct Reports: No direct reports
FLSA Status: Non-exempt salaried
What We Offer You
We offer great family-friendly benefits to full-time associates:
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Summit Electric Supply offers tuition reimbursement, and earned wage access.
We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us
Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” https://www.facebook.com/SummitElectricSupply/
Learn more at https://summit.com/about-us
Summit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.