Revenue Analyst

*This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. **The NYC Department of Consumer and Worker Protection (DCWP) is the nations leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the Citys Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York Citys vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.The Finance team at DCWP seeks a Revenue Analyst for our Revenue Unit. The Revenue Analyst will be responsible for processing Collections cases and outstanding fines and fees owed to DCWP, as well as acting as a liaison between businesses and DCWP and other city agencies. The candidate must be detail oriented, technologically proficient, a quick learner with excellent evaluation skills, analytical, and able to handle issues, questions, or requests from multiple sources promptly and efficiently. Responsibilities include but are not limited to: - Handle requests from businesses and act as liaison between DCWP and other city agencies regarding Cure program and other inquiries - Assist in investigation of issues or questions regarding businesses and assist in resolving issues;- Update and Manage assigned caseloads/task to ensure all received payments are processed, documented and entered; - Manage all divisional processes surrounding and ensure that no process is undocumented; monitor and evaluate reports; - Provide information to businesses and licensees regarding related processes; - Manage payment agreements within Department guidelines; - Review overpayments for possible refunds, and ensure all payments received, documented and processed;- Work with financial tracking systems, escrow accounts, trust funds and payment plans- Assist Revenue Unit with various projects, reviews and research; serve as a representative of the Agency to different stakeholders; - Interact with general public, licensees and business representatives; respond to inquiries in a prompt, professional, and courteous manner; - Perform other related tasks and special projects as required