Office Coordinator

Do you want to join an organization that invests in you as a(an) Office Coordinator? At Methodist Hospital Metropolitan, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Responsible for efficiently coordinating the daily operations of the front office and ensures accurate scheduling for the department and facility.

Essential Job Functions: 

1. Maintain personnel diaries and evaluates work performance of staff in a timely manner utilizing positive coaching and team building skills. 
2. Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status. 
3. Remains visible and accessible to incoming visitors at all times and recommends and obtains additional temporary coverage as necessary. 
4. Explains paperwork, answers questions, and obtains all appropriate information and signatures. Makes copies of all insurance cards and collects co-pays/cost-shares as appropriate. 
5. Notifies patients of delays in the schedule and approximate wait time. Follows up on all patients who do not show up for their exam. 
6. Answers and routes phone calls appropriately and in a professional manner. 
7. Enters data into the IDX system and accurately indicates add-ons, work-ins and in-patients in IDX. Documents appropriate information on the report-tracking sheet accurately and completely. 
8. Annotates all scheduling changes appropriately in the patient’s history notes. 
9. Will be responsible for enforcing all front Office Policies and Procedures. 

Additional Job Functions: 

1. Immediately reports any equipment malfunctions to supervisor. 
2. Orients new personnel and assists in their transition to the work environment as assigned. 
3. Provides backup assistance to other associates in the department upon completion of duties or as assigned by supervisor. 
4. Supports the mission and vision of Methodist Healthcare System and demonstrates excellent customer service at all times. 
5. Understands and is committed to helping Methodist Healthcare System and its associated facilities achieve its goals. 
6. Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe and appropriate process and/or procedure to be used for any job function. 
7. Adheres to the MHS Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules and regulations or the Code of Conduct itself. 8. Completes other duties as assigned. 

Minimum Education and Experience: 

1. High School graduate (or GED); proficiency in operating modern communications systems/equipment and office equipment. 
2. Must possess a functional knowledge of medical terminology.

Benefits

Methodist Hospital Metropolitan, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Methodist Hospital Metropolitan houses 370 bed. We house the largest emergency room in downtown San Antonio. Our women’s pavilion is the only freestanding, center city facility dedicated to the health of women and their newborn babies. We welcome nearly 3,000 newborns into the world each year. We are home to the Methodist Weight Loss Center. We have been designated an American Society for Metabolic Surgery Bariatric Surgery Center of Excellence®.

Our hospital has been recognized by Modern Healthcare as a Best Place to Work in Healthcare. We are the first hospital in San Antonio to achieve Pathway to Excellence designation. Methodist Hospital Metropolitan has been recognized by Leapfrog for focus on safety and quality. We received a Grade A Hospital Safety Score for 8 consecutive rating periods. We are proud to be an Accredited Chest Pain Center by the American College of Cardiology and Primary Stroke Center by the Joint Commission. We were the premier Texas hospital to earn a Gold Seal of Approval for Sepsis Certification. Join our accredited team today.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Office Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.